Our large service team means we can offer ongoing support for your digital X-ray system. Our service is available nationwide for X-ray systems, imaging plate systems, detectors imcluding software support. We are also able to assist you with subsequent digitisation or replacement of your X-ray system (with individual components or full packages). EXAMION has a large team of technical experts in Germany who have extensive knowledge and experience of our digital X-ray solutions. This enables us to provide support quickly and at the local level. Short travel times are reflected by our service call-out charges.
We strive to not only provide assistance in the event of faults or breakdowns, but also follow preventive maintenance procedures. For long-term support of your digital X-ray system, we offer various tests, such as constancy tests, as well as support in cooperation with the medical authority. Our scheduled X-ray equipment maintenance or inspection reminder service will keep you notified.
With a team of more than 50 technicians, the EXAMION service department is one of the largest in Germany. This way, if your X-ray system breaks down, someone will be with you promptly.
Remote maintenance / remote diagnosis
We rectify software-related faults immediately via web access, so that unnecessary loss of time due to call-out technician travel distances can be avoided.
In-house repair of mobile X-ray devices
We repair mobile X-ray devices or transportable elements of your X-ray system (e.g. detectors or X-ray tubes in the veterinary sector) at the company’s headquarters. Special equipment is available to our technicians there, and the facilities are better equipped for component recovery. In exceptional cases, this also applies to CR devices.
Equipment on loan for in-house repair
In case of in-house repairs, we can offer you temporary replacement equipment for the duration of repairs. This allows you to carry on with your X-ray service instantly with no downtime.
Preventive maintenance of your X-ray system will help you avoid unpredictable failures. With this service, we ensure trouble-free operation and the best possible functionality of your X-ray system.
Metrological and safety checks in accordance with the Medical Device Directive (Medizinproduktebetreiberverordnung, MPBetreibV)
We can support you in the measures needed to ensure compliance with mandatory operator obligations in accordance with the Medical Device Directive. For example, the dose area product measuring device must be checked every 5 years. When you sign a service contract, we also offer you our scheduled reminder service.
Our technicians perform constancy tests according to existing legal regulations and are able to explain and make recommendations if you have any questions. This means we can help ensure legal compliance for you, and that the requirements of the Medical Board are met. When you sign a service contract, we also offer you our scheduled reminder service.
Compilation of the documents for examination by the medical authority
We will assist you in compiling the necessary documents for the review process of the medical authority. This ensures legal certainty and saves you from inquiries or requests for further documentation and additional inconvenience.
Software maintenance contracts
With a software maintenance contract, you benefit from the continuous further development of our X-AQS X-ray software. You will receive regular updates so that your software is always state of the art.
Operating maintenance contracts
These contracts include regular preventive maintenance to optimise reliability and quality of your X-ray system, including delivery and installation of any maintenance kits. Support via the EXAMION helpdesk is also included. When you enter into this agreement, we will ensure proper operation of your digital X-ray system.
Full service contracts
Full service package for your digital X-ray system (DR or CR) including support via the EXAMION helpdesk. This includes maintenance, possible repairs and subsequent documentation and testing of the system.
Whether you need spare parts or a complete digital X-ray system upgrade, our expert representatives will advise you according to your requirements.
Instruction and training of the operating personnel
Our service goes beyond the mere installation of your X-ray system. Through comprehensive briefings and detailed training, we ensure that your operating personnel can managed the X-ray system proficiently.
A great deal of technical know-how goes into professional X-ray room planning. EXAMION technical experts will provide you with the necessary support and customised installation planning and implementation.
Precautions for radiation protection
In order to be able to perform X-ray acquisition and processing in accordance with the legal requirements, radiation protection measures must be observed meticulously. This is of utmost importance for your employees as well as your patients. We are able to offer support in this area too.
Image import from old database
Most of the time, importing patient information from a former database is possible. We are able to help with this as well.
X-ray systems as medical technology products are subject to high quality specifications and their approval is highly regulated. This ensures an essential high level of safety for you and your employees, as well as for your patients. It goes without saying that our digital X-ray devices meet these high-quality standards. Our expert service ensures that compliance with standards can be achieved over the long-term life cycle of our products.
An X-ray system consists of sophisticated technology which requires a substantial level of investment. It is often worthwhile replacing individual components instead of immediately purchasing an entirely new system. This principle still applies, even now under the Medical Device Regulation, in force since May 2021. However, the legal basis for replacement has become much more complicated because the manufacturer must guarantee the safety of the overall system. Replacing individual components does mean you are changing the entire system, and is more difficult to verify. EXAMION however certifies its own X-ray systems and guarantees the safety of its individual component parts. Therefore, we can assist you in exchanging a defective component at any time and we guarantee that you can upgrade your X-ray system to an All-In-One digital system at a later date. This means protection for your initial purchase outlay.
In addition, replacement often makes sense not only economically, but also ecologically. Spare parts or replacement components can often be manufactured and transported with fewer resources. In addition, installation and start-up is faster, so you can quickly resume X-ray services.